About Sure Communications
Sure Communications provides specialist alarm monitoring and telephone answering solutions to individuals and businesses, throughout New Zealand.
Our valued clientele varies widely. We oversee the alarm monitoring/telephone answering needs of government departments, retail shopping complexes, CBD towers, schools, and private residences, to name a few.
Founded in 1992, we have over 25 years experience in what we do. We’ve stayed at the forefront of our respective industries in focusing on both utilisation of the best available technology to run behind-the-scenes, and taking care of our clients with highly-personalised customer service.
We’re here for you 24/7/365. When you call us, we answer. Our phones are answered by highly-trained control room operators, not voice automation.
Our business is taking care of what is important to you. Your home, your business.
Why Choose Us?
Innovation. Integrity. Accountability. 24/7/365.
When selecting a service provider for your home or business, neither the ‘biggest’ nor the ‘cheapest’, should ever suffice as qualifications. Any assessment should be based on the vendor’s priorities and follow through in providing customers with a meticulous and accountable service, executed with care and integrity, in every instance.
Our extensive experience encompasses meeting the security requirements of standard residential alarm systems through to state-of-the-art access and building management systems in CBD towers, and everything in between.
All Sure Communications clients are high priority. Stringent operating systems and protocols, in conjunction with the latest software and technology, ensure our ability to action your instructions with accuracy, speed and accountability; Whilst providing the highest level of customer service every time you call or email our Control Room. You are entrusting us with your home, your business. Your security is our business and we take this responsibility very seriously.
Excellence is not stagnant. We are constantly researching and pursuing new technological advancements, management and operating strategies to ensure Sure Communications remains at the forefront of the security industry and most importantly, continues to deliver an unparalleled alarm monitoring service to our valued clientele, every second of every minute, every hour of every day.
Nik Webb-Shephard Director, Risk, Facilities and HR of New Shoots Children's Centreswebsite
New Shoots Childrens Centres have been using Sure Communication since 2020. Sure Communications provide monitoring and support security services for our new Childcare Centres, as a result of the impeccable and faultless services of monitoring, over time New Shoots has also moved from a pre existing company in the older sites, and onboarded them with Sure Communication as contracts expired.During the shift, the transition was made to be seamless and the process from Sure Communications side was a pleasure to deal with. Claire is fantastic in her responses, prompt and nothing is ever a problem when we require changes or variations.Sure Communications comes highly recommended by us!During the shift, the transition was made to be seamless and the process from Sure Communications side was a pleasure to deal with. Claire is fantastic in her responses, prompt and nothing is ever a problem when we require changes or variations.Sure Communications comes highly recommended by us!
Greg Watson Property Manager of Belmont Intermediate Schoolwebsite
Sure Communications has been monitoring the security alarm system at Belmont Intermediate School since April 2009.I have been property manager at the school since November 2016 and in this time we have received excellent service from Sure Communications without fault.Their staff are professional and courteous. They can efficiently adjust the protocols on the fly when the situation arises, and are very good at following up temporary requests.They are always readily available to review the set-up protocols for notifications, call-outs and monitoring.Sure Communications also monitor our fire system so doing both security and fire has definite benefits for us. They co-ordinate extremely well with out alarm system provider - Integrated Security Services Limited and our security guard, Simply Security Limited.
Derek Hardley-Williamson Operations Facilities Coordinator of Animateswebsite
For years we used Monitor NZ for monitoring of all our locations around New Zealand. We decided to make some changes to our way of working and then chose switch to Sure Communications.This was made easy with the great communications and ease of which we were able to update and switch over each of our stores & clinics.The team at Sure have been very prompt and our early relationship has been going strong, which in turn has helped us monitor and update our sites around NZ so its one less thing to worry about